Returns & Exchanges
If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition, with original tags attached and when accompanied by an original CaliBorn receipt/invoice or gift receipt. Returned items must not be washed, worn or altered. We do not accept returns of swimwear, underwear or custom-made items.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement. You will receive an email confirming the completion of return processing.
You have two options for returning/exchanging merchandise purchased online: by mail. All returns/exchanges of online orders, whether by mail or in-store, must be returned within 30 days from the day the order was shipped.
Returns By Mail
To return or exchange by mail, please follow these instructions:
- Complete the required information on the packing slip included with your package.
- Securely pack your merchandise, making sure to include all pages of the packing slip. Please try to use the original shipping box and materials.
- Affix the pre-addressed and pre-paid return label to your return package.
- For purchases made on caliborn.la, mail your return package at any US Postal Service office or FedEx drop-off location, or hand off your package to your US Postal Service mail carrier or Federal Express driver.
FINAL SALE ITEMS:
We do not accept returns or exchanges of items purchased on sale at any time. All swimwear, underwear, altered or custom-made merchandise, and sale items are considered Final Sale.